Thank you for your feedback. We’re glad the replacement item was an improvement, and we appreciate you letting us know. Your input helps us continue to improve our products and service.

Thanks for sharing your review. We’re sorry to hear of the less than favorable experiencs with the hat embroidery not matching the approved design. We want to make this right and have emailed you information related to the resolution that has been provided to you. We look forward to assisting with future products of interest.

Thank you for sharing your feedback, and we’re sorry to hear about your experience with the embroidery quality. We understand how disappointing it can be when smaller design details don’t turn out as expected. As noted in our Embroidery Tips within the Design Studio, embroidery generally looks best with bold, clearly defined elements, as very small or intricate details may not render well in stitching. That said, we want to make this right for you. To ensure your satisfaction, we’ve processed a replacement at no cost to you under the same order number. You’ll receive an email with tracking details once it ships. In the meantime, please feel free to dispose of or recycle the item you received. We appreciate your patience and the opportunity to improve your experience.

Thank you for sharing your feedback on the Yupoong Classics™ Six‑Panel Retro Trucker Cap. We understand this order was a test to evaluate the product for its price, and we’re sorry to hear it did not meet your expectations. Your input is very important, and we appreciate you taking the time to let us know. To help us better understand the concerns you experienced, we encourage you to provide more details and clear photos of any material or production quality issues. This will allow our quality team to review the cap thoroughly and work with you toward the best possible resolution. Please know your comments will also be shared with the relevant team to ensure improvements are considered. If your request is urgent or you’d prefer to speak directly with a representative, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.com/customer-care/help-center/. We value your feedback and look forward to the opportunity to make this right.

We're pleased to hear that you're happy with the fit of the hat and are sorry the embroidery did not meet your expectations. We'll be happy to see how best we can help with this matter if you would reply with a photo showing how the embroidery came on the product.