We're sorry to hear that you're not happy with the embroidery on the hat ordered and will be happy to see how we can help with getting the issue resolved. To do so, please reply with a photo showing how the design turned out on the product. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center

Thank you for sharing your feedback with us. We’re sorry to hear about the issues you experienced with the embroidery quality on your hats. We understand how important it is for your logo to look professional and consistent across all items. We noticed that one of our Care Specialists has already arranged a replacement for you. Could you kindly confirm if you’re seeing the same concerns on the replacement order as well? Your confirmation will help us ensure we address this properly and make things right for you. We truly appreciate your patience and the opportunity to improve your experience with us. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.