Thank you for sharing your feedback. We’re sorry to hear that the hat you received did not fully meet your expectations. To assist you further and ensure we address this properly, please reply to this email with a photo of the hat you received. This will help us review the matter and provide you with the best possible resolution. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/