Thank you for sharing your feedback, and we’re truly sorry to hear about the issue with your hat order. We understand how disappointing this must have been—especially since it was something you were looking forward to receiving for your birthday. Upon reviewing your account, we found that one of our Care Specialists has already assisted you with this concern and took the necessary actions on your order to help make things right. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us. We’ll be happy to continue supporting you there.