We understand it's frustrating when a promo code or coupon doesn't work as expected. While we strive to provide clear error messages, sometimes a little extra help is needed. Let's troubleshoot common promo code issues together:

Typos: Carefully re-enter the code. Alternatively, copy and paste it directly from the email you received to eliminate potential errors.
Spacing: Promo codes are single strings without spaces. Ensure there are no spaces before, after or within the code.
Character Confusion: Promo codes can contain a mix of letters and numbers. While they are not case-sensitive, some characters look similar. For example: 0 (zero) and O (letter O).
Expiration Date: Promo codes have expiration dates. If you see an error indicating, "The code you entered is no longer valid" that means that the promo is no longer available.
- - Promo codes expire at 11:59 PM on the end date shown alongside the offer.
  - Expiration Date Placement: You can find a promo code's expiration date in three places:
    - At the bottom of the promotional email you received.
    - On the website's Deals or Coupons page where the offer is listed.
    - In the shopping cart after the code has been applied.
One Code Per Order: Only one promo code can be applied per order. If you have already applied a valid code, attempting to apply another will result in an error. We will retain the first valid code.
Terms and Conditions: Promo codes often have specific requirements, such as a minimum purchase amount, applicability to specific products, or one-time use limitations. Carefully review the promotional details and look for 'Terms & Conditions' links.

Before completing your purchase, confirm that the discount has been applied and the final price is accurate!

If you have tried these steps and your promo code still isn't working, please contact our customer support team. We are happy to investigate and resolve the issue for you.

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