We apologize for the issues with your mugs and completely understand your disappointment. The tiny text in your design was very fine, and during printing, these small details filled in, which caused parts of the logo to appear missing. For future orders, we recommend inverting the design so that the text itself prints rather than relying on fine hollow details; this helps ensure clarity and legibility. We are glad to see that our Customer Care team has provided a resolution. We are here if further assistance is needed with an outcome that meets your expectations.

Thank you for sharing your feedback with us. We’re sorry to hear that the finer details and smaller text on your mug did not print as clearly as they appeared in the preview. We understand how important it is for your design to come out just the way you envisioned. To better assist you, could you please reply to this email with a photo of the mug? If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/