We deeply regret that the print size on your Stemless 2-Piece Red Wine Glass Set was not as expected, and we understand how disappointing this must have been, especially given the reactions you’ve described. This is certainly not the experience we want for our customers. To help us address this matter more effectively, we kindly recommend replying with clear photos of the production quality errors you’ve noted. This will allow us to work closely with you to find the best resolution possible. Rest assured that we will also share your feedback with the relevant team to review and improve the accuracy of how product details, such as logo sizing, are portrayed on our website. We value your trust and are committed to ensuring a better experience for you. Please don’t hesitate to reach out with any additional concerns or questions—we’re here to help.

We understand your concern with the logo size not meeting your expectations. Due to the limited design space of 1" x 1.25", the logo does appear smaller on the larger round glass. This size was accurately represented in our design studio during customization. For future orders, we recommend reviewing the product specifications and previewing the design to ensure it meets your expectations. If you need assistance with adjustments or recommendations for better sizing, our team is happy to help.

Thank you for your review submission. We're happy you're pleased with the wine tumbler and look forward to doing business with you again.