Eco Wheat Tumbler with Full-Color – 16 oz.

We sincerely apologize that the print on your tumblers came out significantly reduced and unreadable, and we completely understand how disappointing this is, especially since you are pressed for time before your event and had to resort to using stickers. Please bear in mind that while the design appeared large and clear online due to the zoomed-in workspace designed for ease of editing, the actual print height on the tumbler is limited to 3 inches. Because of this, small text needs to be scaled much larger during the design phase to ensure visibility when printed at scale. We deeply regret that there is no time to process a replacement before your event. For your future orders, we strongly recommend revising your text to be larger and downloading a PDF proof to check the final layout dimensions. We are always here to help you if you need assistance preparing your files for your next project. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.com/customer-care/help-center/.

Thank you for sharing your feedback with us. We’re sorry to hear about the issue with the tumbler’s logo print. Please note that it is disclosed on the product description that the Eco Wheat Tumbler is “Hand Wash only”—specifically because washing it in the dishwasher may cause the print to come off. To help prolong the quality of both the print and the tumbler itself, we recommend checking this detail on the product page and following the hand-wash instruction. For us to review your order and assist further, could you kindly respond to this email with your order number? This will allow us to look into the details and provide the necessary support. We look forward to hearing from you.