We’re very sorry to hear that the holiday cups did not meet your expectations and arrived in poor condition. This is certainly not the experience we want for our customers. We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/