While we’re glad to hear your order arrived on time and that the overall quality of the pens was satisfactory, we truly regret to learn that several arrived with broken caps. We completely understand your disappointment and are more than willing to address this for you. To proceed, please reply to this email with clear photos of the pens you received and indicate the number of defective items. These details will help us carefully review the matter and work toward a prompt and satisfactory resolution.