Thank you so much for your thoughtful feedback. We’re genuinely glad to hear that your VistaPrint® Design Wrap Ballpoint Pens write well and feel like good quality, and we’re truly sorry that the logo placement didn’t align with your expectations. After reviewing your design through the product’s Design Edit page, we can confirm that your artwork was placed well within the recommended design area and not behind the clip. The preview you used accurately reflected this positioning. That said, we understand how disappointing it is when the final product doesn’t match the care you put into your design. To help us explore the best resolution, we kindly ask that you reply with clear photos of the pens showing the issue, along with the affected quantity. This will allow our team to assess the production outcome and work with you toward a solution that honors your original intent. Additionally, if there’s any flexibility in adjusting or rotating the clip placement in future orders, we’d be happy to explore that with you to better showcase your full design. If your request is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center: https://www.vistaprint.com/customer-care/help-center/ for real-time support. We truly appreciate your understanding and the opportunity to make this right.