We are sorry for the unsatisfactory print outcome resulting from your logo's placement. We understand your discontent and are eager to help. Upon reviewing your submitted artwork, we confirmed that the design was unfortunately positioned beneath the pen clip, which significantly affected its readability and led to the poor final product. To resolve this immediately, we have already adjusted and corrected your artwork by moving the logo to a clear, visible location, and the updated version is now readily available in your shopping cart for you to place a new order. To help you avoid similar issues in the future, we strongly recommend you utilize the on-screen preview tool before completing your purchase, as it is highly effective at identifying and allowing you to correct layout or positioning concerns in advance, you can find more information here: https://www.vistaprint.com/customer-care/help-center/360052259371/?swsquery=pdf%20proof&querycat=helpcenter_search_dropdown We hope this immediate action and guidance proves helpful.

Thank you so much for sharing your feedback on the VistaPrint® Design Wrap Ballpoint Pens. We’re glad to hear that the ones without printing issues turned out well, but we’re truly sorry to learn that several appears double-stamped. That’s certainly not the quality we aim to deliver, and we appreciate the opportunity to assist. To help us better understand and resolve this, we kindly ask that you reply to your review with clear photos showing the affected pens, along with the quantity impacted. This will allow us to assess the issue more thoroughly and explore the best possible resolution. Your feedback has already been shared with our product and design teams as part of our ongoing efforts to improve print consistency and customer satisfaction. If your request is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center: https://www.vistaprint.com/customer-care/help-center/ for assistance. Thank you again for bringing this to our attention. We’re here to help and truly value your input.