Ultra Thick Business Cards

Thank you for sharing your feedback with us. We are glad to hear that the print quality and colors are vivid and clear, but we are very sorry to hear that the card stock and finish did not match your expectations or your previous cards. We completely understand how crucial these details are for your branding. Upon checking your account history to see why there was a difference, we found that the cards you ordered last time in August 2023 were actually our Soft Touch Business Cards. This explains the distinct difference in the finish and the smooth, paper feel compared to the Ultra-thick cards you received in your current order. Furthermore, we checked your older previous orders back in 2019, which is where we found the exact same Ultra-Thick Business Cards you ordered. These specific cards feature a UV glossy front and a matte back, which explains the coated, shiny feel you noticed on this latest batch. We want to make sure you have the exact branding materials you need. Could you please reply directly to this email and confirm if you would prefer to receive a replacement batch using the Soft Touch Business Card finish instead? Once you let us know, we will gladly get this sorted out to restore your confidence in us. We look forward to your reply.