We’re very sorry to hear that the logo on your Brooklyn Deluxe Sling Backpack was printed askew and lopsided. We understand how frustrating and disappointing this must be, especially since your logo should reflect your brand in the best way possible. Please know that we’ve already taken the necessary actions on your account to address this issue and ensure you’re taken care of. We deeply regret the inconvenience this has caused and truly appreciate your patience as we work to make it right. Thank you for giving us the chance to correct this.

We're glad to hear that you found the Backpack great overall. We place a high emphasis on client feedback since it helps us improve the products and services we offer. Furthermore, we value your opinions greatly and will use them to further enhance the overall experience of our clients. Once more, we truly value your time.