Thank you for sharing your thoughts on the Carhartt® Foundry Series Pro Backpack. We regret hearing that while the quality of the backpack is great, the printed design didn't last. We want to look into this further to better assist you, and ask that you send us a photo showing the issue. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.

Thank you for your feedback. We’re sorry to hear that the name placement on your item didn’t arrive as expected, especially after aligning it during the design process. We understand how important the final presentation is, and we appreciate you bringing this to our attention. We’d be happy to process a replacement with the necessary adjustments to ensure the name is properly centered. Could you please confirm if you’d like to proceed with a replacement? If you’d prefer another resolution instead, we’re here to help with that as well—just let us know what works best for you. Looking forward to your response.

Thank you for sharing your concerns about your recent backpack purchase. We apologize for the disappointment you experienced with the quality and appearance of the backpack. We understand that the product did not meet your expectations, and we want to make this right for you. An email was sent to you with some information regarding a resolution that has since been provided to you. We hope to have the opportunity to make the result of future visits more favorable.