Thank you for your feedback. We’re sorry to hear that the name placement on your item didn’t arrive as expected, especially after aligning it during the design process. We understand how important the final presentation is, and we appreciate you bringing this to our attention. We’d be happy to process a replacement with the necessary adjustments to ensure the name is properly centered. Could you please confirm if you’d like to proceed with a replacement? If you’d prefer another resolution instead, we’re here to help with that as well—just let us know what works best for you. Looking forward to your response.

Thank you for sharing your concerns about your recent backpack purchase. We apologize for the disappointment you experienced with the quality and appearance of the backpack. We understand that the product did not meet your expectations, and we want to make this right for you. An email was sent to you with some information regarding a resolution that has since been provided to you. We hope to have the opportunity to make the result of future visits more favorable.

Thank you for your review submission. We're happy to hear that you'll still be able to use the backpack. Your business is very valuable to us, so we'll pass your feedback regarding the durability of the bag to the team for review.