Thanks for taking the time to share your review regarding your recent experience with your backpack order from us. We apologize for any disappointment this may have caused, Your experience with the straps breaking shortly after purchase is certainly not a reflection of the quality we aim for with our products, and we want to make this right for you. We've completed our check into the order details, and have emailed you information on the resolution that has been provided to you. We hope to have the opportunity to make the result of future visits more favorable.

Thank you for sharing your feedback with us regarding your recent purchase from us. We appreciate hearing about your experience, both positive and concerning. We're delighted to hear that you are satisfied with the quality of the embroidery work done on your backpack. However, we are truly sorry to learn about the issues you have encountered with the backpack itself over the past few months. Your satisfaction is of utmost importance to us, and we regret any inconvenience caused. Please rest assured that we take your feedback seriously and will address these quality concerns with our manufacturing team. To help with passing this on, kindly send a photo of the bak to [email protected].

We're sorry to hear of your dissatisfaction with the backpack you purchased, and apologize for any inconvenience this may have caused. We want to make this right and have sent you information via email regarding a resolution that has been provided to you. If you have any future product related queries or are in need of design assistance, please don't hesitate to reach out to us.