High Sierra® Impact Backpack

Thank you for bringing this to our attention, and we're truly sorry to hear that the quality of the High Sierra® Impact Backpack did not meet your expectations. It is incredibly frustrating to receive an item with a damaged logo, especially when you are counting on durable quality. We want to make this right for you as quickly as possible. Please reply directly to the email we have sent you with the specific details of what went wrong with the backpack's quality. Additionally, if you could share a few images showing the snagged logo and any other concerns, it will help our team look into this immediately and ensure we find the best solution for you. We appreciate your patience and look forward to getting this resolved.

We value your thoughts on the High Sierra® Impact Backpack, and are happy to assist. For reference, this backpack is designed with a large front-load main compartment suitable for books, folders, and portfolios, along with a large front compartment for smaller personal items, and a mesh water bottle pocket for added convenience, as outlined on the product page. At the same time, we understand your concern regarding the limited padding for laptops and the overall compartment structure. Your input is valuable, and we will ensure it is shared with our relevant teams for further review and potential enhancement. We appreciate your feedback, as it helps us continue improving our product range and better meet customer expectations.