We truly appreciate your past support and your feedback on the changes to our custom backpacks. We understand that embroidery has a premium feel, and we’re sorry to hear that the new design doesn’t meet your expectations. Our goal is always to provide quality products, and we’ll be sure to pass your input along to our team. We sincerely request the chance to rectify the situation, and we seek your assistance in doing so. Please respond to this email with a photo of the item received, enabling us to find a resolution that meets your expectations.