It's disappointing that the printed text was lower than expected, the sizing was off, and there were loose threads. This is not the quality we aim to deliver, and we understand your frustration. To ensure your satisfaction, we've taken the necessary actions on your order and an email with more details has been sent to you. Please feel free to dispose of or recycle the item received. You may try other Backpacks we offer on the website: https://www.vistaprint.com/clothing-bags/bags/backpacks You can be assured that your feedback will be shared with the relevant team for improvement. We hope you feel our genuine intentions to help.

Thank you for sharing your feedback. We were overjoyed to learn that you were satisfied with how your logo printed on the back bag.

We're sorry to hear that your Backpack fell short of your expectations, and we greatly appreciate your feedback. Your account was reviewed and, we saw that you were assisted by one of our Customer Care Specialists. Feel free to dispose of the item received. Your feedback will be forwarded to the respective team for improvement.