While we’re pleased to hear that you were satisfied with the quality of the Osprey® Axis 16" Laptop Backpack | Kirsten Brown, we’re sorry to learn that the color did not meet your expectations and differed from what you had envisioned. We understand how important color consistency is, and we regret any disappointment this has caused. To help us look into this further and determine the best course of action, please reply to this email with clear photos of the item received, particularly highlighting the color concern. These visuals will allow us to assess the issue thoroughly and provide an appropriate resolution. We look forward to resolving this for you as quickly as possible.