We strive to provide high-quality products and excellent customer service, and we apologize for not meeting your expectations this time. We apologize for the inconvenience caused. As part of our Absolute Guarantee, we've taken the necessary actions on your order and an email with more details has been sent to you. Please feel free to dispose of or recycle the item received. You may try out other Backpacks selections we have on the website: https://www.vistaprint.com/clothing-bags/bags/backpacks Your feedback helps us improve, and we appreciate you taking the time to share your experience with us. We hope to have the opportunity to serve you better in the future.