Thank you for taking the time to share your feedback. We’re glad to hear that the Two‑Tone Rucksack Backpacks met your expectations in terms of size and material, but we’re sorry to learn about the issues you experienced with the Heat Transfer branding. We appreciate the photo you shared, and we understand how disappointing it is when the printed design doesn’t hold up as expected, especially when the bags were intended for your employees. After reviewing your account, we can see that the order was placed in July 2025, and your review regarding the peeling design was submitted in November 2025. We recognize that some product concerns may only become noticeable over time, and we’re here to help. To assist you further, could you please let us know how many bags were affected and, if possible, provide additional photos? This will help us fully assess the issue and determine the best resolution. We’ll also make sure your feedback is shared with the relevant team, as insights like yours are essential in helping us improve both our printing methods and product options. If this matter is time‑sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center: https://www.vistaprint.com/customer-care/help-center/ We look forward to assisting you further.