Submitted May 27, 2023 By Tyguy From Baltimore, MD
Response from Vistaprint Customer Care Team:
We apologize for the disappointment you have encountered with this Bag not fitting your laptop. While the laptop pocket is designed to fit small laptops, we understand that there are larger and more popular laptop models that may be too large. Please note that the laptop sleeve measures 11.5"H x 11"W which is definitely smaller than the MacBook Pro. This information is available in the product description, and we recommend checking this, so proper expectations are set. As part of our Absolute Guarantee, one of our Care Specialists has taken the necessary actions on your order and an email with more details has been sent to you. Please feel free to dispose of or recycle the item received. You can be assured that your feedback will be shared with the relevant team for improvement. We hope you felt our genuine intentions to help.