Thank you for your feedback and for the very helpful photos. We have reviewed them, and we agree that the Klondike Drawstring Backpack you received is unacceptable and does not match the mock-up you created. We are extremely sorry for this error. The discrepancy in both the bag color and the low-contrast print is due to a production failure on our end. To ensure your replacement is produced correctly, we are first verifying the issue with our printing facility. We will email you an update on the status of your no-cost replacement within the next 24-48 hours. We apologize for the disappointment and appreciate you giving us the chance to fix this.

We’re truly sorry to hear that the design on your Klondike Drawstring Backpacks has started to wear off after minimal use. We understand how disappointing this must be, especially when quality and durability are expected, and we sincerely regret falling short in this instance. To help us investigate and resolve the issue promptly, please reply to this email with clear photos of the affected backpacks showing the wear you described. These visuals will allow us to assess the situation accurately and determine the most appropriate course of action. We look forward to your response.