Thank you so much for sharing your experience. We're truly sorry to hear that the logo on your backpack didn’t print as expected, but we're glad to know you reached out right away and that our team was able to promptly approve your refund. We really appreciate your understanding and your continued trust in us despite this issue. Your loyalty means a lot, and we’ll make sure to use your feedback to help improve the printing consistency and quality of our custom products. Thank you again for giving us the opportunity to make things right — we look forward to continuing to support your business.