We are so sorry to hear that the image is peeling off the bag, and we apologize for any inconvenience caused. This is not the type of service we want our customers to have, so it really saddens us that this was your experience. Thank you for reaching out directly to customer care, so they could provide you with some assistance with the order. Feel free to contact us directly for any further assistance.

We’re truly sorry to hear that you were disappointed with your order. It’s never our intention to leave customers feeling underwhelmed. We aim to offer items that balance quality and customization, and we regret that this product didn’t meet your expectations. Your comments about the appearance and value are important, and we’ll be reviewing this design closely with our team to see how we can improve. We’d be happy to discuss a replacement or explore other ways to make this right. Please reply to this email at your convenience so we can work towards a resolution that meets your expectations.