We're sorry to hear that your Carhartt® Canvas Packable Duffel with Pouch didn't meet your expectations. Please note that the size, measurements, and features were clearly listed on our website before the design and ordering process. We hope this clarification is helpful.

We're sorry to hear that the embroidery on your bag didn’t meet your expectations in terms of size and spacing. We understand how important it is for your logo to be visible and prominent. We appreciate your positive comments about the quality of the bag, and we're glad to hear you’re happy with it overall. To better understand the issue, please respond to this email with images of the embroidery as received. This will help us address your concerns and improve our services.

We're grateful that you're going to buy our Carhartt® Canvas Packable Duffel with Pouch again. Thank you for sharing your feedback. We understand your concern about the sizing of your logo. For future orders, if you need any additional help prior to completing your order, please don't hesitate to get in touch with us.