We’re very sorry to learn that the logo print on your Power Play Sport Bags did not meet expectations and that the shoulder strap broke. This is far from the standard of quality we strive to deliver, and we sincerely regret the inconvenience caused. Please be assured that your feedback will be shared with the appropriate teams for further review. To help us investigate and resolve this matter effectively, please reply to this email with clear photos highlighting the issues you’ve mentioned. These images will enable us to assess the situation accurately and determine the most appropriate next steps. We appreciate your patience and understanding, and we look forward to your response.