We are committed to delivering exceptional service, and we regret that we fell short on this occasion. We sincerely request the chance to rectify the situation, and we seek your assistance in doing so. Please reply to this email with a photo of the item received, so we can find a solution that meets your expectations. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/.