Thank you for your review, and for being a loyal customer. We are also so grateful for the incredible work your charity does for families battling cancer. That makes it all the more heartbreaking for us to hear about your deep disappointment with the tote bags. It is completely unacceptable for them to arrive dirty on the inside, and we are so incredibly sorry for this quality. We want to make this right for you immediately. To help us investigate, could you please share a few photos of the tote bags showing the dirty interiors? We are truly sorry for letting you down on such a meaningful order and look forward to resolving this for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.