Thank you for your feedback. We’re glad to hear the tote’s size met your needs and that it works well for personal use. We appreciate your note regarding the material and understand that durability is important for corporate or promotional purposes. Your insights help us continue to improve our products.

We’re sorry to hear that the tote bags didn’t meet your expectations. It sounds like the material at 4oz may have been thinner than anticipated. Your comment is appreciated and will be shared with the appropriate team as we continue to work on improving our product and service offers. We have emailed you information that speaks to the resolution that has sine been provided to you. We look forward to assisting with future products of interest.