We sincerely apologize for the inconvenience caused by the unclear logo and QR code on your tote bags. After reviewing the details, it appears the uploaded design was pixelated and in low resolution, as shown in our studio preview. This affects the print outcome since our automated printing process replicates the design exactly as submitted. To ensure the best results for future orders, we recommend using high-resolution designs (300 dpi) and utilizing our preview and PDF proof features to see how your design will look before finalizing. We are here to help and ensure your order meets your expectations. You may provide a revised file by replying here for further assistance.