We sincerely apologize for the inconvenience caused by the unclear logo and QR code on your tote bags. After reviewing the details, it appears the uploaded design was pixelated and in low resolution, as shown in our studio preview. This affects the print outcome since our automated printing process replicates the design exactly as submitted. To ensure the best results for future orders, we recommend using high-resolution designs (300 dpi) and utilizing our preview and PDF proof features to see how your design will look before finalizing. We are here to help and ensure your order meets your expectations. You may provide a revised file by replying here for further assistance.

We’re deeply sorry to hear about the issue with the font color on your bags. We completely understand how important it is for the colors and details to be exactly right, especially with your event so close. This is certainly not the outcome we strive for, and we understand how disappointing this must be for you. We do see that the white color expected is currently unavailable. Kindly reply to [email protected] and let us know if you would like to upload the text in white and we'll have your bags reprinted.