We’re very sorry to hear about the issues with your bags and understand how frustrating it must have been to deal with loose threads, poor seaming, ink stains, and embroidery issues. This is not the quality of craftsmanship we aim to provide, and we sincerely apologize for the inconvenience. If you could send us some images of the items, we would be happy to review them and work with you to find a solution. We appreciate your understanding and are committed to resolving this for you. If your request is urgent, and you need immediate assistance, please do not hesitate to contact our Customer Support team directly at: https://www.vistaprint.com/customer-care/help-center/. We are here to help.