Thanks for sharing your honest review. We’re pleased to hear the image printed as expected, but we’re sorry the tote material didn’t meet your expectations. That's not the experience we'd want for you. We want to make this right and have emailed you some information regarding the resolution that has been provided to you, and if you have any additional product or design-related queries, let us know. We're here to help.

Thank you for sharing your feedback. We’re glad to hear the bag was good overall, though we’re sorry it wasn’t the fabric you were expecting. As noted on the product page, this tote is made from 80g non-woven, coated, water-resistant polypropylene, which gives it a lightweight and durable feel but is different from traditional canvas. If you’re looking for a thicker, more structured option in the future, we do offer other tote bags on our site. You can view them here, https://www.vistaprint.com/clothing-bags/bags/totes.

Thank you for sharing your feedback on the Julian Shopping Tote Bag – 13" H x 20" W. We’re glad to hear you were satisfied with the overall shape of the bag, but we’re very sorry the quality and thickness did not meet your expectations. We understand how important durability is, especially when comparing tote bags, and we appreciate your suggestion about including thread count or clearer material details to make comparisons easier. To help us review this further and find the best resolution, we kindly ask that you provide photos of the bags received, highlighting the quality concerns and the quantity affected. This will allow our team to assess the matter thoroughly and ensure your feedback is shared with our product team for improvement. If this matter is time‑sensitive or you’d prefer direct support, our Customer Support team is available at 1‑866‑207‑4955, or you can visit our Help Center: https://www.vistaprint.com/customer-care/help-center/ for real‑time assistance. We truly value your input and the opportunity to make this right. Your comments help us improve product transparency and quality, and we look forward to serving you better in the future.