We are pleased to hear that you rate the quality of the bag as good and that the print of your design has turned out as expected. In the description of the chosen bag we indicate: "Product Weight 0.22lbs". There are others that weigh more like these that appear in the following links: https://www.vistaprint.com/clothing-bags/bags/totes/little-juno-grocery-tote-bag https://www.vistaprint.com/clothing-bags/bags/totes/challenger-mini-non-woven-tote However, we always recommend that you read all the details that appear in the description of any product before confirming your purchase. We hope to see you again soon.

Your feedback is important to us, and we regret to hear that the reorder of the Large Shopping Tote – 15" H x 13" W didn't meet your expectations. We continuously strive to improve our products and services, and we would like to look into this further. Could you please reply to this email with photos that highlight the concerns? If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.

We understand how important it is for the details on your tote bags to be clear and easy to read, and we’re sorry that the faint text made this challenging. We’re glad to help and clarify the issue. After reviewing your design, we found that the text color, font style, and size were not optimal for the blue material, making it difficult to see clearly. To help prevent similar issues in the future, we recommend using the on-screen preview and downloading a PDF proof before placing your order. These tools provide a realistic view of how your design will appear once printed. You can learn more about these features here: https://www.vistaprint.com/customer-care/help-center/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof Furthermore, we suggest adjusting the text style, color, and increasing its size. Once you’re happy with the edits, you’re welcome to place a new order at your convenience. We hope this guidance is helpful.