Not great
Nov 18, 2025 | Emily S. |
Verified Buyer
Response from Vistaprint Customer Care Team:
We are sorry to hear about the difficulties you experienced with the convertible strap on your Mercer+Mettle® Convertible Tote Bag. We understand how frustrating it can be when a product doesn’t function as expected, and we truly appreciate you sharing your feedback. To help us investigate this matter further, please reply with clear photos showing the issue with the strap in use. These details will allow us to carefully assess the concern. We value your input and look forward to your response.