We regret to hear that the print quality of the logo on the Vienna Shopping Tote Bag was not as expected. We have reviewed the design on a PDF proof and noticed some pixelation with the logo. In the future, we recommend using high-resolution images for the best print results. We would love to help with a replacement order and ask that you please respond to this email with a high-quality logo. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.