Zippered Cotton Canvas Tote Bag – 18" W x 14" H

We are glad to hear that you like the overall quality of the tote bag. Yet, we are sorry to learn that an unintended layer slipped through into your final print. To help set clear expectations for future design layouts, we recommend carefully checking the interactive preview mode and examining the digital PDF proof prior to placing an order. After taking a closer look at your project file, we noted that the submitted design actually contained a duplicated layer, with one image placed directly on top of the other, which caused the extra text to appear under the sail. In addition, please note that our automated printing process does not include manual pre-press checks and prints products exactly as they are designed and submitted in the final file. We hope this information helps clarify how the layout was processed. Should you have any questions or need further assistance, please don't hesitate to call us at 1-866-207-4955.

Thank you for sharing your feedback on your recent Zippered Cotton Canvas Tote Bag – 18" W x 14" H order. We truly appreciate your input and understand how important print quality is to your overall satisfaction. As you mentioned, you’ve already been in communication with our support team, and a ticket was created to review the production concern. The back‑end team explained that the appearance of small blotches is an expected result of printing on cotton canvas material. Because the fabric has a textured, woven surface, the ink can sometimes appear slightly uneven or textured rather than perfectly solid. Since the decoration technology used for this product is screen printing, this effect can impact the entire batch. To further assist, we have followed up with you in a separate email and outlined a resolution to ensure you feel supported as a valued customer. In the meantime, we invite you to explore our Custom Tote Bags available with other decoration technologies aside from screen printing. You may find more details here: https://www.vistaprint.com/clothing-bags/bags/totes. These options may better suit your preference for sharper and more consistent print quality. We take your feedback seriously and will ensure it is shared with the relevant team for review and improvement. Your comments help us refine our processes and continue to enhance both product quality and customer experience. Thank you again for bringing this to our attention. We value your trust in VistaPrint and look forward to supporting you with future projects.