Thanks for your review submission. We’re sorry to hear that your logo didn’t print clearly and that the color on your product doesn’t match the proof. We recommend either adjusting your logo color to strongly contrast with the beanie fabric or considering a contrasting beanie color to that of the logo color as colors that are too close in tone (like navy on black or gray on silver) often disappear in fabric printing or embroidery. We also recommend reviewing the digital proof of your product before completing an order. We've emailed you information on the resolution that has been provided to you, and we look forward to assisting with future products of interest.

We are sorry to hear that the embroidery on the hats had loose stitching. This is not the type of service we want you to receive, so we sincerely apologize for any inconvenience this may have caused. We're happy to make things right by placing a free reorder for another set of hats. You should receive the order within a few days. Thank you for bringing the issue to our attention and giving us the chance to help.