We’re very sorry to hear that the logo on the hats did not turn out as expected and that this impacted your Christmas gifts. We completely understand how frustrating this must be and sincerely apologize for the experience. If you could send us some images of the items you received, we’d be happy to review them and look into this further to find the best solution. We appreciate your understanding and are committed to resolving this for you. If your request is urgent, and you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.com/customer-care/help-center/. We’re here to help.