We apologize for the experience with your beanie. This is certainly not the quality we aim to provide. To help us investigate and address the matter, please reply to this email with a photo of the beanie showing the stretching and fraying. Once we receive the photo, we’ll be able to assist you further and take appropriate action. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/. We look forward to assisting you.