The North Face® Mountain Beanie

Thank you for sharing your feedback. We’re sorry to hear that the logo placement on your The North Face® Mountain Beanie did not match your expectations. We understand how disappointing it is when the finished product differs from what was shown during the design process. A replacement has been processed to ensure you receive the quality you expect. We’ll share this experience, along with the image you sent, with our quality department so they can review any shortcomings and help prevent similar issues in the future. There’s no need to return the original item, as we want to make this as easy and convenient for you as possible. Thank you for bringing this to our attention and for giving us the opportunity to make things right.

Thank you for your review, and we’re very sorry to hear that your logo came out stretched and circular instead of the correct shape. We understand how frustrating that must be and appreciate you letting us know. To help us investigate and resolve this as quickly as possible, could you please reply with a clear photo of the item you received along with your order number? Once we have these details, we’ll review the issue and offer the best available resolution. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/