New Era® Hex Era Bucket Hat

We are sorry to hear that the new era® hex era bucket hat did not meet your expectations, particularly regarding the size and visibility of the printed information. To help us review this further, please reply to this email with photos of the hat you received, showing the areas of concern. This will allow our team to compare the product with the submitted design and assess what may have caused the issue. We appreciate you bringing this to our attention and look forward to your reply. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.

We are sorry to hear that the logo on your New Era® Hex Era Bucket Hat did not meet your expectations. After checking your account, we noted that our Care Support team responded to your concerns and provided assistance. For future embroidery orders, we recommend using simple and clear logos to ensure the best results. Text should be at least ¼ inch high or no smaller than 1 mm, and small details or fine lines should be avoided. Graphics should be made of solid colors without gradients, shadows, or photographic imagery and must have a resolution of 300 DPI. Choosing large, legible designs and removing all small text will help ensure that embroidered logos are clear, readable, and visually appealing. We hope you'll find this helpful.