We are sorry to hear that the logo on your New Era® Hex Era Bucket Hat did not meet your expectations. After checking your account, we noted that our Care Support team responded to your concerns and provided assistance. For future embroidery orders, we recommend using simple and clear logos to ensure the best results. Text should be at least ¼ inch high or no smaller than 1 mm, and small details or fine lines should be avoided. Graphics should be made of solid colors without gradients, shadows, or photographic imagery and must have a resolution of 300 DPI. Choosing large, legible designs and removing all small text will help ensure that embroidered logos are clear, readable, and visually appealing. We hope you'll find this helpful.