Thank you for your feedback! We're glad to hear the hat’s size was generous and comfortable, and that the embroidery quality met your expectations. Please note that the printable area for this hat is 2" x 2.5", which can make the embroidery appear slightly smaller than shown in the order review. We appreciate you sharing your experience.

We understand your frustration with the repeated issues on your hat order and apologize that the embroidery is still crooked after multiple attempts. To help resolve this, we have taken action on your account, and an email will be sent to you with the full details of the resolution. Additionally, your feedback and the recurring quality concerns will be escalated to our quality team for a thorough review.

Thank you for sharing your honest feedback—we’re truly sorry to hear about the disappointment with your Port Authority® Lifestyle Brim Hat. While we’re glad the overall hat quality met your expectations, we understand how frustrating it can be when your logo appears significantly smaller than anticipated, especially after adjusting it to the maximum size during design. We appreciate the photo you provided—it’s incredibly helpful for our review. Upon checking the design editor and product specifications, we can confirm that the printable area for this item is limited to approximately 2in x 2in, which restricts how large a logo can appear once printed. We completely recognize how this limitation may not have been clear during customization, and we’ve shared your experience with our product team to help improve visual previews and expectation-setting. To help us assist further, we’d be grateful if you could reply with the quantity impacted with their photos, so we can explore the best resolution for you. We’re committed to ensuring your designs shine the way you intended—and should you consider exploring other products with larger imprint areas, you may explore our wide variety of Custom Hats HERE: https://www.vistaprint.com/clothing-bags/hats Looking forward to your response and the opportunity to make this right.