We are thrilled to learn the overall craftsmanship of our product exceeded your expectations. Yet, we are sorry for any inconvenience caused by the seam affecting the embroidery on your Port Authority® Six-Panel Unstructured Twill Caps. To help us review the issue further and provide assistance if needed, please reply to this email with clear photos of the received caps showing the areas of concern. This will allow us to compare the embroidery outcome and work toward a satisfactory solution. We value your feedback and will ensure it is shared with our teams for internal review and improvement.

We’re sorry to hear that the embroidery on your order didn’t meet your expectations. We understand how frustrating it can be when the final product differs from the approved proof. We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

e’re glad to hear your hat arrived OK. We also appreciate your comments regarding the embroidery and will take them into consideration to improve our products. If there’s anything specific you’d like us to address or assist with, please don’t hesitate to reach out.