Thank you for sharing your feedback. We understand your concern regarding the feel of the hat. The Port & Company® Six-Panel Unstructured Twill Cap is designed to be lightweight and unstructured, which gives it a more relaxed and comfortable fit without the rigid shape of a structured cap. We appreciate your input and will take your comments into consideration as we continue to look for ways to improve our products. We’re glad to hear that you’re happy with the embroidery, and we hope future orders meet your expectations even more.