We’re sorry for the inconvenience caused by the stitching quality issue you experienced with one of your New Era® Performance Dash Adjustable Visors. Consistent stitching and overall craftsmanship are priorities for us, and we regret that this product fell short of expectations. Your feedback has been shared with our quality assurance team for further evaluation and improvement. We're also glad to see that you contacted our customer support team, who responded promptly and arranged a complimentary replacement to make things right. Thank you for bringing this to our attention.