Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment with your jacket and that you didn't like how the logo turned out. To provide some clarity on the customization, the printing technology used for the CornerStone® Insulated Economy Safety Jacket is Heat Transfer, not embroidery. This detail is disclosed on the product page, and checking it can help set clear expectations about the final look of the print. However, we also want to address your concern that the logo doesn't look nice. To help us investigate, could you please share a few photos of how the logo came out and provide any specific details about your concern? We appreciate you bringing this to our attention and look forward to the opportunity to look into this for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.