We truly appreciate your kind words about the embroidery and design of the jackets—it means a lot to us. We're very sorry to hear about the sizing issue, and we understand how disappointing it must be not to be able to use something you were excited about. While our current policy may not allow for returns or exchanges in this case, we’d love the opportunity to explore a solution that could work for you. Please reply to this email so we can see how we might make this right.

Thank you for your feedback. We're sorry to hear that the size of the jacket did not meet your expectations. We'll have your feedback shared with the relevant team for review.