Thank you for sharing your feedback. We’re truly sorry to hear that the Elevate™ Maxon Women's Softshell Jacket – 2XL didn’t meet your expectations in terms of sizing. We understand how frustrating it can be when a garment doesn’t fit as anticipated, especially when you’re relying on it for comfort and presentation. To clarify, the sizing chart for this jacket reflects the garment measurements, not the wearer’s body dimensions. The jacket is designed with a tapered waist, shaped seams, and a dropped-back hem for a more fitted silhouette. While this offers a sleek look, it may feel snug, especially if you're expecting a looser fit. For future orders and as you have mentioned, we recommend reviewing the garment dimensions and considering sizing up if a relaxed fit is preferred. To help us further assess the issue and support you with the best resolution, we kindly invite you to share photos of the jacket you received, ideally alongside another jacket of the same size for comparison. This will allow our team to evaluate the concern more thoroughly and share your feedback with our product team for review. If your request is urgent or you’d prefer to speak directly with a member of our team, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. We sincerely appreciate your patience and the opportunity to make things right.

Thank you for your review submission. We regret to hear that the jacket turned out to be too long for you. Because it did not fit as expected, we are happy to provide some courtesy assistance. An email will be sent with more details about this. We offer a wide range of business cards jackets on the website, so we hope you will be able to locate one that fit better for you.