Logo already off
Jul 9, 2025 | Miranda A. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for your message, and we're truly sorry to hear that the logo on your Sport-Tek® PosiCharge Tri-Blend Women's Pullover began peeling off after just one wash. That’s absolutely not the experience we want you to have, and we understand how disappointing this must have been.
We appreciate the photos you shared—they were incredibly helpful in identifying this as a production-related issue. To make things right, we've already processed a replacement at no additional cost, and you'll receive an email with tracking details as soon as it ships.
Please feel free to keep or recycle the item you received, and rest assured that your feedback has been forwarded to our quality team for review and improvement.
Thank you again for bringing this to our attention. We genuinely hope this resolution reflects our commitment to supporting you, and we remain here if you need any additional assistance.