We appreciate you sharing your feedback on your experience with the Port Authority® Ladies Active Hooded Soft Shell Jacket. We are sorry to hear of the challenges that you encountered initially and are happy that our support team was helpful in resending the correct item. Furthermore, we regret that the embroidery on the replacement jacket was not as expected, and the jacket was lighter than desired. To help us assist you more effectively, please reply to this email with photos displaying the issues with the embroidery and quality. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.

Thank you for sharing your feedback regarding the Port Authority® Ladies Active Hooded Soft Shell Jacket. We’re truly sorry to hear that the fit did not meet your expectations and understand how frustrating it must have been for the sizing and sleeve length to feel off. To help us better assess and resolve this issue, we kindly recommend replying to this review with photos of the jacket received, highlighting the sizing errors. If possible, including photos of other jackets of the same size as a reference for comparison would be helpful. This will allow us to work with you to find the best resolution possible. Rest assured, your feedback will be shared with the relevant team for review and improvement. We value your input and would love the opportunity to ensure your experience is more satisfying moving forward. We look forward to hearing from you and assisting further.