We sincerely apologize for the inconvenience caused by the oversized fit of the Port Authority® Ladies Active Soft Shell Jacket and the color outcome not meeting your expectations. We understand how disappointing this can be, and we’ll make sure to share your feedback with our team for further evaluation. Additionally, we’re glad to see that you reached out to our customer care team, who promptly addressed your concerns and took the necessary steps to resolve the issue. Your support and understanding mean a lot to us, and we truly hope this isolated experience won’t deter you from choosing us for your future needs.

We apologize that the Jacket did not meet your expectations. We're always looking for ways to make our service better. Furthermore, we want to ensure your satisfaction and have taken the necessary action on your order. You'll receive a confirmation email with more details. Your time and patience in working this out with us are greatly appreciated.